Thursday, October 9, 2014

Five-Star Fabulosity - Top 10 Things to look for in a Luxury Spa

What sets a great spa apart from a run of the mill experience?  Is it the flower foot rituals, aroma of the massage oil or something else?  We asked Dewi Jackson, Area Spa Manager for the Karma Royal Group in Bali, the insiders guide on what to look for in a five-star spa.

AMBIENCE
Guests want to feel good from the moment they enter the spa…from the scent to the background music, every nuance counts.

GOOD PRODUCTS
Organic products are a must! There’s nothing worse than offering a fabulous sounding treatment delivered with poor quality products.
CLEANLINESS
Spas must feel super-clean and fresh for the luxury guest. We don’t accept  wrinkled linens in our spas!

FRIENDLINESS OF THE STAFF
We need to make each guest feel special and recognised, understanding their needs and fulfilling their desires.

KNOWLEDGE and SKILL
Every guest has different needs and expectations, so the staff must have a complete knowledge of all treatments and products including benefits.

TRAINING, TRAINING, TRAINING
You can never do enough internal or external training with your team. We conduct regular refresher training such as manicure & pedicure certifications, level 1 reiki and anatomy & physiology with our team of bodyworkers.

A VARIETY OF TREATMENT PACKAGES
Having multiple treatments available on a spa menu does not necessarily mean you have a great spa. We offer various options for gender, age, type of skin and desired results that are easy for guests to understand.

FACILITIES
Your facilities really do affect the overall spa experience. Don’t compromise on post treatment amenities such as showers or relaxation lounges.

HEALTHY REFRESHMENTS
A spa experience is all about holistic wellness, much more than just a massage or facial. A healthy menu of nutritious and delicious drinks and light bites will round out the spa journey, delivering direct nutrition to the body. Remember : Inside a healthy body, there will be a healthy mind.











posted on 22 August 2014 under Karma Resorts