Throughout her 9 productive years of hospitality career, especially in Spa Industry, she has and had held numerous of sales, marketing and operational positions for branded Spas in Bali and in Jakarta; setting-up, starting-up, managing and operating the Spas, to name a few: Espace – Managed by Manori Spa in Bali, Bali VIP Spa Services in Bali, Om Healthcare Center & Spa in Jakarta, and JAMU Traditional Spa & JAMU Spa School in Bali and Jakarta.
EDUCATION
Universitas Pendidikan Nasional, Bali, Indonesia
Majoring in Civil Engineering
EXPERIENCEIN SPA WORKS & SPA SET-UP
Operation Manager
June 2009 – June 2011
For Corporate Office PT. PUTRINDO EMPAT LESTARI (PEL) who manages;
1. 4 spas of Jamu Traditional Spa. (www.jamutraditionalspa.com)
2. Jamu Spa School (www.jamuspaschool.com)
3. Spa Set up and Consultation and Spa Management services
4. Jamu Spa products and merchandise
Responsibilities:
- Day to day operation for the corporate on the Spas, Spa School and administrative office
- Develop products on Spa Treatments and Spa Services; i.e Spa Onboard; Spa Party and Spa On-call
- Develop Spa School curriculum and courses and research for techniques implementations.
- Develop market share as business plan.
- Develop Research for Spa Management Inquiries.
Spa Consultant for the spa setup
Om Healthcare Centre & Spa,
Apartment Brawijaya - Jakarta Selatan
April 2008 – Dec 2008
Area of work:
- set up in-house spa (business & budget plan, financial report, feasibility study, market share input)
- staff recruitment
- staff training
- operation and administration setup
- sales & marketing strategy setup and implementation
Spa Consultant for the mobile spa setup
BaliVip Mobile Spa , Sanur Bali
www.balivip.com
Jan 2008 – April 2008
Area of work:
- set up mobile spa (business & budget plan, financial report, feasibility study, market share input)
- staff recruitment
- staff training
- operation and administration setup
- sales & marketing strategy setup and implementation
Marketing Manager & Quality Control
Espace Spa & Manori Spa, Seminyak, Bali
www.espacespabali.com
www.manorispabali.com
Oct 2005 - Oct 2007
Area of Wok:
- manage the day to day operation of spa in-house department and on call department
- supervise logistic and supplies and its procedures
- manage reservation department and monitor in-house and on-call treatments
- manage readiness of all equipments and therapist for all season, by coordinating shift schedule between spa therapist and all vendors to ensure timely delivery according to standard requirement
- perform routine maintenance for supplies and equipment to match the quality standard
- train and continually refresh and control all treatments procedures from time to time
- initiate marketing and communication program to maximize capacities of the in-house and on-call spa service
- initiate new program/idea to develop public awareness of the company
- manage business relations to agent and clients
Highlight:
- develop and maintain company’s service quality and standard
- maintain client satisfaction
- developing, increasing and maintain number of clientele
Site & Administration Coordinator
PT. Putra Gama, (Civil Construction & Environment Consultant), Denpasar, Bali
Work field
- perform site inspection from time to time
- establish minimal critical time for all production process
- coordinate project works with site manager and vendors
- formulate, implement, supervise and monitor standard qualities, service and performance to meet client’s satisfaction
Spa Set up
1. Shanti Residences Spa Set up Room, Bali
2. Villa Indah Manis Spa Set Up Room, Bali
3. Bali Vip spa service; set up spa on the go, Bali
4. Om Spa Health Center; Spa Set Up, Jakarta
5. Keraton day Spa, Spa set up & Operate, Bali
6. Rinjani Spa, Spa Set Up, Lombok
Contact Us:
CV. Naya Bali Cipta Kreasi
Bali Spa Centre - Online Spa Marketing
Banjar Tegeha No. 2 Sempidi Mangupura Badung Bali
Phone: 0361 8501022
Mobile: 081 9999 13613
Email: info@nayabali.com
Ms. Rini
Mobile : 085 6736 0671
Email: rini@nayabali.com
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